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Notice on the adjustment of Toonies delivery rules

Dear Toonies users

      Due to the different delivery days set by different stores, in order to reasonably process orders within the specified time limit of the platform, the Toonies system synchronizes the latest delivery time of orders and makes the following adjustments to the delivery rules

      The Toonies warehouse only operates on shippable orders. Shippable orders include the following:

    [Shippable order]:

      1. Orders with all the goods delivered

      2. The distributor clicks the order to continue delivery

      3. Orders with 50% or more of the final delivery date

     

       The order processing time rule of Toonies warehouse follows the following rules:

     [Last delivery date]:

       Cross border store deadline: the system grabs the expiration time of the store's back office order + 1 day[See example 1 for details]

       Local store deadline: the system grabs the expiration time of the store's back office orders - first journey days (10 days in Taiwan, 15 days in Malaysia, 15 days in Thailand, 15 days in Vietnam, 15 days in Singapore, 15 days in the Philippines, 15 days in Indonesia)[See example 2 for details]

     [Maximum delivery period]: the maximum order processing time is 7 days (date calculation method is: order label generation day + 7 days)[See example 3 for details]


      In addition:The last delivery time is equal to or less than the order download time. The last delivery time is [latest delivery date of shopee - first time] first time: Taiwan 6 days, Vietnam 8 days, Malaysia 10 days, Thailand 10 days, Singapore 10 days, Philippines 10 days, Indonesia 10 days  [See example 4 for details]

give an example:

Example 1  Cross border store deadline

The following order isCross border shop orders,Toonies下载订单时间为2020-07-22,该Shopee订单最迟出货时间为2020-07-27,那么该订单Toonies最迟会在2020-07-28安排出货.(Cross border store deadline:系统抓取店铺后台订单的到期时间+1天)


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Example 2Local store deadline

The following order isTaiwan local store orders, Toonies download order time is 2020-07-22, the latest shipment time of shopee order is 2020-08-05, then Toonies will arrange shipment on 2020-7-26 at the latest(Local store deadline:系统抓取店铺后台订单的到期时间- 头程天数,台湾头程10天)


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Example 3Maximum delivery period

注意:当系统抓取店铺后台订单的到期时间- 头程天数大于7天时,订单则按照[Maximum delivery period:订单标签生成日+7天处理]

The following order isTaiwan local store orders,Toonies下载订单时间为2020-07-22,该shopee订单最迟出货时间2020-08-19,那么按照本地订单最后期限应该是2020-08-09(Local store deadline:系统抓取店铺后台订单的到期时间- 头程天数,台湾头程10天), but the order will not be placed until the final delivery date, which will be followedMaximum delivery periodPurchase 7 days, that is, the order will be processed on July 29, 2020 at the latest

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举例four以下订单为马来西亚本地店铺订单,Toonies订单下载时间为2020-08-09,shopee显示到期时间为2020-08-24,按照 Local store deadline:系统抓取店铺后台订单的到期时间- 头程天数,马来西亚头程15天,算法得出订单最晚发货期为24-15=9,即2020-08-09,与订单的下载时间为同一天出现冲突,此时订单就遵循规则The last delivery time is equal to or less than the order download time. The last delivery time is [latest delivery date of shopee - first time] first time: Taiwan 6 days, Vietnam 8 days, Malaysia 10 days, Thailand 10 days For this order, the actual Toonies system will show that the final delivery period is 24-10 = 14, that is, the latest delivery period for Toonies to process delivery is 2020-08-14

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Note: users can check the order status in Toonies personal Center (my order) order list (shopee order)

1. Each user should process the order pushed by "my notice" on the same day;

2. If the order needs to be sent less, please operate [continue delivery (shortage)] to push the order and the warehouse can handle it in time

3. If you need to wait for the order, please [add order remarks]

fourIf there is no comment on the order, Toonies will process the order according to the shipping rules by default.

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Toonies

July 23, 2020

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