Distribution instructions

Distribution instructions

To ensure smooth distribution, toonies hereby formulates the following distribution instructions rules. Please understand:
1, Return and exchange policy
1. This platform is to provide users with a trading platform. If there is a quality problem about the returned parts, they can apply for after-sales service. There is no exchange mode. If the customer still needs, they can complete the transaction by placing a new order

For after-sales service, the order will be compensated if the following conditions are met:

1.1 wrong goods: wrong color, wrong size and wrong style

1.2 quality problems: the goods are damaged and the products are stained

(according to the degree of product defects and different situations of the problem, we need to negotiate and contact Tony online customer service to negotiate the result before handling.)

1.3 after sales, please provide the reason and upload the voucher (clear commodity label and picture are required for compensation, and compensation will not be given without clear proof)

2. Out of stock Description: due to the large daily shipment volume of the distribution platform, it is inevitable that some goods will be out of stock after the order is issued. In case of out of stock problem, please contact the customer service personnel of the platform in time to determine the delivery date of the products and take corresponding measures (cancel the transaction or continue to wait). It is suggested that before you do large-scale promotion activities, Please contact the customer service personnel of the platform to confirm the inventory quantity and delivery date. Thank you for your understanding and support
3. Special note: the pictures of the products sold on the platform are carefully made by the product art department. According to the different pixels and contrast of each display, the online product pictures are slightly different from the real color, which belongs to the normal color difference, not the product quality problem. If the pictures are inconsistent with the real, please contact the customer service personnel of the platform in the first time
4. We promise that the products provided by the platform are basically the best price in the market. If you find that the price is better, you are welcome to give your feedback in time. We will audit and optimize the price

2, Order delivery
1. Different manufacturers have different goods preparation dates. The goods page shows that the goods preparation dates are within 3 days, 5 days and 7 days. In the preparation period, when the manufacturer distributes the goods and enters the warehouse, Tonnis warehouse will arrange the shipment

3, Logistics description
1. The platform can provide a variety of high-quality logistics methods. We will choose the fastest transportation method to reach the destination according to the buyer's receiving address. If the distributor needs a specified transportation method according to the customer's needs, he needs to contact our customer service specialist in time to modify it before delivery. If the distributor does not request to change to the specified transportation method before delivery, once the goods are sent out, he will be able to, The responsibility lies with the distributor
2. If the express delivery fails to arrive, please ask the distributor to confirm in advance, so as to avoid causing unnecessary trouble. The Distributor shall bear the loss caused by the express delivery failing to arrive
3. There will be uncertainty in all modes of transportation. We can't guarantee the accurate delivery time. Please confirm with the buyer when placing the order. The distributor will bear the loss of the order that fails to arrive at the designated time
4. The product packaging can basically meet the requirements of logistics transportation. If there are high value or vulnerable products, please make clear remarks
5. The postage and calculation method of each mode of transportation shall be subject to the platform. If there is any adjustment, it will be notified at the first time. This platform has the final right of interpretation