Important notice: shopee cross border Taiwan Station real name verification operation guide

Operation guide for official real name authentication (can be sent to the buyer) https://shopee.tw/m/CBKYC

1, Ezway real name certification - Taiwan government requirements

On May 16, the buyer is required to do real name certification for customs declaration, and the information is registered in the app. The shrimp skin will assist in customs clearance. When the formal implementation begins:

1. New order: the buyer needs to be certified before the order will jump to the goods to be shipped, and the shipping days will be calculated after waiting for shipment

2. Orders in transit:No certification will affect customs clearance.

Therefore, it is better to start from 5.6, and remind the buyers who place an order that they will be certified. Otherwise, customs clearance may be affected

After certification, if the buyer is spot checked by the customs, he will receive a short message notice from the customs clearance bank asking for a letter of appointment. The buyer must provide the letter of appointment before customs clearance. Please check whether the buyer has received the SMS notice of customs clearance from the customs clearance bank, and download the app of "yiliwei" according to the SMS to operate the customs clearance. The customs clearance fee does not need to be borne by both parties.

[communication skills to remind buyers of certification]

[ezway real name authentication reminder] Hello water ~ please remember to authenticate when placing an order~

Note: after 5.16, the system will not allow shipment for orders without authentication. This certification is required by the Taiwan government. After the certification is passed, the shrimp skin will help customs clearance, which can speed up the customs clearance, not to collect customs duties. The tariff system remains unchanged.

If there is no certification, the goods will be directly stuck in the customs clearance, the shop will also empty money and goods, hope to understand each other, please complete the certification when placing an order.

All cross-border shopping in Taiwan needs certification, not only shrimp skin and small shops~

Complete the first certification! Follow up can be happy shopping, no more trouble

Certification method: app - I - Customs Department real name certification information or check the government description page https://shopee.tw/m/CBKYC

If the above process cannot be verified, you can contact Taiwan customer service~

Customer service hotline of Taiwan buyer: (02) 6636 6559 support@shopee.tw

[questions and answers about ezway]

1. Do other cross-border platforms, like shrimp skin, require certification on the 16th?

yes

2. How do you know if an order can be shipped?

A: after 5.16, as long as the order is in the status of waiting for delivery, you can rest assured of delivery

3. How to get the buyer certified?

In the future, ezway app certification teaching will be provided for shrimp skin buyers, and buyers can be educated to authenticate in advance, and sellers can also remind buyers of certification

Operation guide for official real name authentication (can be sent to the buyer) http://suo.im/5JBPSP

4. For the buyer who has passed ezway real name authentication, the system checks with ezway through the ID card number filled in by the buyer on the shrimp skin order page. Is there any real name authentication?

No, we ask the buyer to fill in the information of his real name authentication in ezway. We will take this information to check with ezway. If it passes, we will use this information for customs clearance.

5. Can the name of the addressee be different from the corresponding person of the ID card?

Yes, the recipient and real name authentication are separate. The buyer can fill in a recipient, but provide the information certified by ezway to shopee, and shopee will take the authentication information to customs clearance.

6. What to do if the buyer input the same data as ezway registration to show that the verification fails?

Re submit

7. After EZ way registration is completed, can authentication be completed only on one shrimp account or on multiple shrimp accounts?

There is no limit to the number of shrimp accounts. For the same verified account, you can use that information to complete real name authentication in multiple accounts of shopee.

8. Does the buyer need double real name authentication of ezway and JIEKOU payment? Or is it that after the authentication of street payment, the goods are delivered to the customs, and the customs prompts that ezway authentication is required?

They all need to be verified, because Street payment is authenticated with the HKMA, and ezway is certified with the customs. There is no connection between the HKMA and the customs, and shopee is not allowed to verify on behalf of them.

9. For accounts that have completed the "real name appointment" in ezway, may they still receive SMS asking for "customs declaration appointment"?

Yes, this is the process required by the customs. They will sample some packages and ask the buyer to confirm the appointment

For more information, please pay attention to the shopee bulletin board!

If there are buyers who can not be certified by real name according to the above process, please provide the customer service contact information of Taiwan buyers for help!

Customer service hotline of Taiwan buyer: (02) 6636 6559 support@shopee.tw

2, Jko Street payment real name certification - Taiwan government requirements

At present, there are two situations in the verification of cod:

① The order volume is too large - it will be completed within 4 hours;

② The buyer does not have real name verification - users in Taiwan market need to pay for real name authentication in JIEKOU app when they purchase overseas goods; buyers under 20 years old cannot verify their real name;

Attachment: flow chart of real name certification, which can be sent to buyers and set up the last chart of carousel! (recommended for preservation)

If there are buyers who can not be certified by real name according to the above process, please provide the customer service contact information of Taiwan buyers for help!

Customer service hotline of Taiwan buyer: (02) 6636 6559 support@shopee.tw