About shopee Taiwan site return process adjustment announcement

About shopee Taiwan site return process adjustment announcement

Dear Tony merchants

In order to avoid the loss of return processing, it is unnecessary to adjust the return processing process in Taiwan.

The new shopee Taiwan site return processing method is as follows

1. If Tonnis sends the wrong style of goods or the goods have quality problems, the cost of goodslower thanSixtyRMB does not need to be sent back by the buyer, commodity cost >SixtyRMB can be sent by the buyerBack.Tonis is only responsible for the return freight of goods with wrong style and quality problems, excluding the return freight of other returned goods. Defective goods, each distributorFirst of allThe cost of subsidy discount shall be borne by tonis, and the amount of subsidy discount shall not exceed 30% of the purchase price of clothes.If the discount solution is not accepted and the amount of the clothes is more than six, it can be sent back on arrival. The compensation form must be attached with a screenshot of the negotiation with the buyer about the discount solution

2. Goods returned must not affect the second sale (ensure the integrity of clothing tags, labels, packaging) before they can be returned. Goods that do not meet the requirements of return are rejected. Rejection of postal parcels (postal parcels are subject to customs duty). Please know that on the premise of meeting the return conditions, please contact the buyer, you can choose SF express or other express companies.

3. If the seller is not responsible for the return, the buyer shall negotiate with the buyer about the details of the return, and the buyer shall bear the return freight.

4. The return period of the goods is 45 days, and the returned goods must be goods on sale by tonis.

5. For returned items, you can query the return management. For goods returned to the warehouse, you can contact the customer manager for refund.

6. For returned packages from Taiwan, the buyer must write the order number on the express bill.

If in doubt, please contact the corresponding account manager.

Thank you for your understanding and support!

Torness

December 22, 2018